An image of the Cultural Center.

The Cultural Center

Team: Cloud Report

Role: Product Designer

Overview: You might talk about your origin story, your team, highlight awards or recognitions, or share photos. Tap into your creativity. You’ve got this. The way you tell your story online can make all the difference.

Key Results

  • 40% increase in ____

  • 90% of people got through happy flow

  • 99% of people did the thing

How are we solving the customer problem?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Customers want to know the root cause of broken cartons so they can fix any issues that are stopping production from moving smoothly.

The problem

Customer Insights

  • Difficult to sift through information logs

    Tables of information make it hard to find the root cause analysis

  • Simplify information

    Customers want to know what is causing the majority of issues

  • Call to actions are important

    After a customer discovers there is a problem they want to know what they can do next

  • Trending can help predict the future

    Customers need to be informed if this is a reoccurring pattern so they can be proactive

  • Collaborating with other teams is required

    How these errors are displayed needs to be simplified through a UX perspective

Initial Ideas - a. Rejects Log

Difficult to sift through information logs

Logs of information aren’t the most helpful when trying to identify problems. We need to take this burden off of the user and show them potential problems.

Initial Ideas - b. Top Reasons

Simplify information

Instead of giving the customer a log to sift through it’s more helpful if we show them how often these broken cartons/rejects are occurring so they can identify if this is an actual problem or an edge case

Solidified ideas - Specific Reasons

Call to actions are important

Giving the customer a specific reason for rejects and allowing them to visualize how big of a problem this is so they can figure out how to resolve this reoccurring issue

Solidified ideas - Future Predictions

Trending can help predict the future

Customer want to know where they are at and more importantly where they are going. Showing trending information can help them identify problems in quality

Solidified ideas - Simplifying data

Collaborating with other teams

Current look of how errors or reject reasons are displayed.

1. Tells user what to do

2. Technical jargon. The customer doesn’t need to know what to do after the fact this should be handled at the machine level. We need to collaborate with other teams to simplify the way we receive these errors

How are we solving the customer problem?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • An image of the Cultural Center.

    01

  • An image of the Cultural Center.

    02

  • An image of the Cultural Center.

    03